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    • Home
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    • Home/
    • Software Support Specialist (Remote) Needed at HealthMark Group

    Software Support Specialist (Remote) Needed at HealthMark Group

    By Benson Gboyega
    29Nov, 2021
    • Remote
    • Remote
    • Posted 1 year ago

    Our Client, HealthMark Group, a leading provider of health IT solutions for healthcare providers across the United States is recruiting a suitably qualified candidates to remotely join her team in the capacity below:

    Position: Software Support Specialist

    Location: Remote

    Job Roles:

    The Software Support Specialist will:

    • Handle inbound queries and issues from clients, focused on maximizing the value they receive from HealthMark solutions to support annual client retention.
    • Collaborate with internal technical specialists and clients to ensure solutions are optimally configured, meeting their needs, and integrated into their daily workflow.
    • Track and communicate client status, issues, time frames, and root causes related to tickets submitted by clients.
    • Partner with internal client account managers, product owners, developers, and configuration specialists as an advocate for client needs.
    • Quickly triage and escalate critical support issues to the appropriate internal channels.
    • Participate in and encourage a collegial, helpful, results-driven working environment.
    • Strive for 100% client satisfaction, and 100% client retention.

    Requirements

    • Healthcare IT, SaaS, patient intake/engagement and/or Release of Information experience preferred.
    • ZenDesk or tickets solution experience a plus.
    • Must be process driven, possess strong communication skills and careful attention to detail, have a remarkable ability to follow through in an organized and effective way.
    • Ability to manage multiple tasks and comfortable working in a fast-paced high-growth environment.
    • Associates degree or comparable experience/certifications a must
    • Bachelor’s degree a plus.

    Application Deadline

    Not Specified

    How to Apply

    Interested and qualified candidates should click here to Apply

    To apply for this job please visit Software%20Support%20Specialist-%20Remote%20-%20HealthMark%20Medical%20Group%20-%20Career%20Page%20(applytojob.com).

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