Software Support Specialist (Remote) Needed at HealthMark Group

Our Client, HealthMark Group, a leading provider of health IT solutions for healthcare providers across the United States is recruiting a suitably qualified candidates to remotely join her team in the capacity below:

Position: Software Support Specialist

Location: Remote

Job Roles:

The Software Support Specialist will:

• Handle inbound queries and issues from clients, focused on maximizing the value they receive from HealthMark solutions to support annual client retention.
• Collaborate with internal technical specialists and clients to ensure solutions are optimally configured, meeting their needs, and integrated into their daily workflow.
• Track and communicate client status, issues, time frames, and root causes related to tickets submitted by clients.
• Partner with internal client account managers, product owners, developers, and configuration specialists as an advocate for client needs.
• Quickly triage and escalate critical support issues to the appropriate internal channels.
• Participate in and encourage a collegial, helpful, results-driven working environment.
• Strive for 100% client satisfaction, and 100% client retention.

Requirements

• Healthcare IT, SaaS, patient intake/engagement and/or Release of Information experience preferred.
• ZenDesk or tickets solution experience a plus.
• Must be process driven, possess strong communication skills and careful attention to detail, have a remarkable ability to follow through in an organized and effective way.
• Ability to manage multiple tasks and comfortable working in a fast-paced high-growth environment.
• Associates degree or comparable experience/certifications a must
• Bachelor’s degree a plus.

Application Deadline

Not Specified

How to Apply

Interested and qualified candidates should click here to Apply