Software Support Specialist (Remote) Needed at HealthMark Group
29Nov, 2021
- Remote
- Remote
Our Client, HealthMark Group, a leading provider of health IT solutions for healthcare providers across the United States is recruiting a suitably qualified candidates to remotely join her team in the capacity below:
Position: Software Support Specialist
Location: Remote
Job Roles:
The Software Support Specialist will:
- Handle inbound queries and issues from clients, focused on maximizing the value they receive from HealthMark solutions to support annual client retention.
- Collaborate with internal technical specialists and clients to ensure solutions are optimally configured, meeting their needs, and integrated into their daily workflow.
- Track and communicate client status, issues, time frames, and root causes related to tickets submitted by clients.
- Partner with internal client account managers, product owners, developers, and configuration specialists as an advocate for client needs.
- Quickly triage and escalate critical support issues to the appropriate internal channels.
- Participate in and encourage a collegial, helpful, results-driven working environment.
- Strive for 100% client satisfaction, and 100% client retention.
Requirements
- Healthcare IT, SaaS, patient intake/engagement and/or Release of Information experience preferred.
- ZenDesk or tickets solution experience a plus.
- Must be process driven, possess strong communication skills and careful attention to detail, have a remarkable ability to follow through in an organized and effective way.
- Ability to manage multiple tasks and comfortable working in a fast-paced high-growth environment.
- Associates degree or comparable experience/certifications a must
- Bachelor’s degree a plus.
Application Deadline
Not Specified
How to Apply
Interested and qualified candidates should click here to Apply
To apply for this job please visit Software%20Support%20Specialist-%20Remote%20-%20HealthMark%20Medical%20Group%20-%20Career%20Page%20(applytojob.com).