Sales/ customer service Spa Specialist

Our client, a Victoria Island-based Spa, is hiring a sales/customer service spa specialist to manage customer queries and complaints and make in-house sales. 

To do well in this role, you need to remain calm when customers are frustrated and have experience working with computers. Familiarity with spa products is a plus.

Location

Victoria Island, Lagos

Key Responsibilities for sales/customer service spa specialist.

Below are the key responsibilities of a sales/customer service spa specialist.

• Maintain a positive, compassionate and professional approach toward consumers.
• Answer as promptly as possible to customer queries.
• Use numerous channels to communicate with customers.
• Recognize and address client complaints.
• Process orders, paperwork, applications and requests.
• Customer interactions, transactions, comments, and complaints are all recorded.
• Communicate and coordinate with coworkers.
• Provide comments on the customer service procedure’ efficiency.
• Ensure that customers are satisfied and that excellent customer service.

Key Requirements for sales/customer service spa specialist

• Interested candidates should possess an OND, HND, or BA qualification.
• Previous experience working in a spa (is a plus).
• Sales experience. 

Soft Skills for sales/customer service spa specialist

• Good verbal communication skills.
• Problem-solving skills.
• Result oriented.
• Good customer service.
• Attention to detail.
• Multi-tasking skills.
• Ability to handle work with little supervision.

Technical Skills for sales/customer service spa specialist

• Advanced knowledge of process systems software.
• Experience with process simulations.
• High-level technical skills.
• Analytical thinker.
• Ability to lift and operate heavy equipment.
• Advanced mechanical skills.

Qualifications

• A minimum of 1 to 3 years of relevant job experience is required.

Salary

N50,000 – N60,000 Monthly.