Remote Tech Job

Technical Support Representative (Remote) at Poptin  

Poptin, a conversion rate optimization platform is recruiting qualified candidates to join her team. Apply for this remote tech job by reading the details below.

Responsibilities:   

As a Technical Support Representative, you will be responsible for the following:

• Creating beautiful popups and overlays and using advanced triggers and targeting options to capture qualified leads and grow sales.
• Answering daily users’ questions via live chat.
• Providing timely and accurate customer service. 
• Talking to customers through a series of actions to solve problems.
• Following up with clients to ensure problems are resolved.
• Assisting customers to get better results.
• Updating tutorials and guides.
• Collecting and presenting accurate user feedback to the development team. 
• Influence development priorities and future roadmap.

Requirements

• Prior experience as technical customer support or a similar role. 
• Good knowledge of HTML and CSS
• Good knowledge of WordPress, Wix, and or Shopify
• Excellent communication skills.
• Basic knowledge of Google analytics. 
• Fluent in written and spoken English 
• Good time management skills. 
• Attention to detail and good problem-solving skills.

Salary and Perks

• Competitive salary package
• Grow professionally and work remotely with team members all over the world. 
• Performance bonuses
• Annual paid leaves
• Experience work-life balance

Apply for this Remote Tech Job

Interested and qualified candidates should click here to apply.