Remote Billing Specialist – Web-Hosting Support Job

Billing Specialist – Web-Hosting Support at A2 Hosting

A2 Hosting, Inc. is a premiere Linux hosting company with clients around the world. The firm is currently seeking talented individuals with strong customer service skills to join her team. To qualify for this Remote Billing Specialist – Web-Hosting Support Job, applicants must possess excellent communication skills, be self-motivated, and have a strong desire to expand their skill set.

Responsibilities

As a Billing Specialist at A2 Hosting, you’ll work directly with current and prospective clients throughout the billing process. The billing specialist will answer tickets, Live Chats, and Phone Calls as needed. 

The Billing Specialist will identify opportunities and engage with clients to deliver a white glove experience.

Among other functions, the Billing Specialist will:

• Delight the customer with billing assistance to inquiries via phone, chat, and email.
• Quote prices for services, upgrades, downgrades, etc.
• Review incoming orders to ensure service is delivered promptly.
• Check orders that have been flagged for review for possible activation.
• Process account terminations and refunds, where applicable.
• Handle chargeback inquiries.
• Perform regular audits.

Requirements

• 1-2years related experience and/or training
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Perks of Office

• Subsidized health insurance; dental and vision coverage also available (for US Team Members)
• Paid parental leave
• Paid Time Off (PTO) bank of hours to be used for vacations, holidays and sick time
• This position is 100% remote, you can live anywhere in the world as long as you have a reliable internet connection.

Apply for this Remote Billing Specialist – Web-Hosting Support Job here