IT Support Officer job in Lagos
An integrated technology company is looking to recruit for the position of IT Support Officer.
Siemens is an Integrated Technology Company. The business activities of its Energy, Health care, Industry and Infrastructure & Cities Sectors have enabled them to capture leading market and technology positions worldwide.
Location
Lagos, Nigeria
IT Support Officer Responsibilities
- Provide staff with day-to-day technical support both locally and remotely for various hardware and software platforms.
- Responds to and diagnoses problems with the help of users, including troubleshooting, fault correction, and problem escalation.
- Diagnose the cause of the problem through user interactions.
- Effectively resolve problems, enquiries and complaints of users.
- Assists in the evaluation of hardware and software.
- Make recommendations for upgrades or improvements to IT infrastructure.
- Support VIP through local presence in any VIP-related issue, as well as monitoring and following up on any reported problem.
- Provide customers with updates on the situation and ensure that all parties are informed depending on user feedback.
Key Requirements
- A minimum of 3-5 years of relevant working experience in a similar role.
- Availability to travel and move between sites.
Soft Skills
- Strong interpersonal communication skills.
- Problem-solving skills.
- Critical thinking.
- Result-oriented.
- Attention to detail.
- Emotional intelligence.
- Mentorship skills.
- Ability to work as a team player to achieve goals.
Technical Skills
- Excellent writing skills.
- Ability to use a computer.
- E-learning skills.
Qualifications
- The potential candidate should possess a Bachelor’s Degree or HND in computer science and information technology, with an equivalent, hands-on IT implementation experience in a local or global set-up.
Application Deadline
Not Specified.
How to Apply
Interested and qualified candidates should: https://jobs.siemens-energy.com/jobs/227956
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Ways to answer interview questions
To apply for this job please visit jobs.siemens-energy.com.