Head of Customer Support (Remote)

At cargo one of our goal is to offer the best air cargo booking experience. We do that through a great product and great service to our customers and partners. We are currently looking to hire a Head of Customer Support (Remote) to join our team.

 Location: Remote, Work from Anywhere

Responsibilities of a Head of Customer Support:

• Lead a remote team of 6 across different European time zones.
• Hire, onboard and develop great talent.
• Coach and train the team to offer the best service to our customers.
• Build the team’s operating system: structure, workflows, processes and guidelines.
• Understand, leverage and communicate the rich data generated by support, working together with the Product and Airline Partnerships teams.
• Be forward-looking and proactively look for opportunities to reduce the number of support issues created.
• Be our customers’ champion and instill a culture of service across the whole organization.
• The rest, you tell us what else should a great Head of Customer Support do?

Requirement & Skills:

• Excellent leadership skills.
• passionate about software and people.
• Experience at fast-paced startups ideally in B2B.
• Highly organized with a good sense for numbers and keep a cool head in fast-moving environments.
• Advanced skills in using CRM tools (e.g. Salesforce, Zendesk).
• Ability to always give customers an helping hand.. You also take care of the
• Detail- oriented.
• Impeccable verbal and written English skills.
• Ideally, you’ve worked in customer support or success.

What you can expect from cargo.one? We think you’ll enjoy working at cargo.one. Here are just a few of the things that we think make it a great place to work:

• The chance to contribute from day 1 with plenty of room for career progression.
• The opportunity to have a serious impact on a growing organization that’s changing an industry.
• An extremely steep learning curve working alongside an ambitious and international team.
• MacBook or ThinkPad, the choice is yours whatever helps you get your job done, we’ve got you covered.
• Work within a fully-remote setup.