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    • Home/
    • Head of Customer Support (Remote)

    Head of Customer Support (Remote)

    By New Hire New Hire
    27May, 2022
    • Anywhere
    • Posted 9 months ago

    At cargo one of our goal is to offer the best air cargo booking experience. We do that through a great product and great service to our customers and partners. We are currently looking to hire a Head of Customer Support (Remote) to join our team.

    Head of Customer Support (Remote)

     Location: Remote, Work from Anywhere

    Responsibilities of a Head of Customer Support:

    • Lead a remote team of 6 across different European time zones.
    • Hire, onboard and develop great talent.
    • Coach and train the team to offer the best service to our customers.
    • Build the team’s operating system: structure, workflows, processes and guidelines.
    • Understand, leverage and communicate the rich data generated by support, working together with the Product and Airline Partnerships teams.
    • Be forward-looking and proactively look for opportunities to reduce the number of support issues created.
    • Be our customers’ champion and instill a culture of service across the whole organization.
    • The rest, you tell us what else should a great Head of Customer Support do?

    Requirement & Skills:

    • Excellent leadership skills.
    • passionate about software and people.
    • Experience at fast-paced startups ideally in B2B.
    • Highly organized with a good sense for numbers and keep a cool head in fast-moving environments.
    • Advanced skills in using CRM tools (e.g. Salesforce, Zendesk).
    • Ability to always give customers an helping hand.. You also take care of the
    • Detail- oriented.
    • Impeccable verbal and written English skills.
    • Ideally, you’ve worked in customer support or success.

    What you can expect from cargo.one? We think you’ll enjoy working at cargo.one. Here are just a few of the things that we think make it a great place to work:

    • The chance to contribute from day 1 with plenty of room for career progression.
    • The opportunity to have a serious impact on a growing organization that’s changing an industry.
    • An extremely steep learning curve working alongside an ambitious and international team.
    • MacBook or ThinkPad, the choice is yours whatever helps you get your job done, we’ve got you covered.
    • Work within a fully-remote setup.

    To apply for this job please visit jobs.lever.co.

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