Customer Support Specialist Vacancy at Cloudsmith
We’re looking for a friendly and analytical customer support specialist to join our customer service team.
Brief
The hired candidate will respond to client questions, address issues through proper channels, keep up-to-date on our goods and services, collect customer feedback, and train new hires.
Also, a top-tier customer support specialist will have exceptional time management skills and a solid commitment to customer service and personal development.
Finally, excellent brand ambassadors willing to go above and beyond to ensure client satisfaction are ideal candidates.
Location
Boston, Massachusetts, United States
Key Responsibilities
- Become an expert in Cloudsmith’s products.
- Assist clients with queries, feature requests, and bug reports and educate them on Cloudsmith best practices.
- Interact with consumers in real-time as well as asynchronously.
- Contribute to a knowledge base of product-related answers that the entire team may use.
- Collaborate with customers to capture reproducible steps and recognize when to refer bugs to engineering for resolution. Bring customer feedback to the Cloudsmith product team to help improve the platform.
- Bring a critical eye to each support conversation, utilizing metrics to assist us in improving operations as the company expands.
Key Requirements
- Previous experience in a similar role.
Soft Skills
- Smart
- A positive attitude and the ability to build relationships with clients.
- Ability to work appropriately under pressure.
- Attention to detail.
- Tenacious work ethic.
- Ability to multi-task and manage changing priorities.
- Customer support/service experience.
Technical Skills
- Excellent writing skills.
- Analytical skills.
- Natural troubleshooting skills and strong technical aptitude
- Experience in technical support.
- Practical experience with help desk software.
Benefits:
- 25 days annual leave + 8 optional bank holidays
- Supplemental Health, Dental, and Vision insurance
- Drug Prescriptions
- Pension scheme
- Flexible working arrangements
- Sick day allowance
- Birthday Day Off
- Branded Merch!
About The Location
We’re based in Belfast, Northern Ireland, but you’ll probably be fully remote like the entire team and us right now, although our preference is for you to be within 1-2 time zones of UTC.
Equal Opportunity
We’re an equal opportunities employer who does not discriminate against age, sex, gender, pronouns, race, disability, pregnancy, marital or parental status, political ideology, creed, sexual orientation and religious background. Your ability and passion are infinitely more important to us.
Application Deadline
Not specified
Method of Application
Interested and qualified candidates should click here to apply: https://apply.workable.com/j/3403E1F618
Recommended training programmes:
Get trained before you apply for this job. Register for the following courses to qualify for this job vacancy:
Soft Skills Training
Soft Skills Training – Leading through Influence – assist2hirelearning
Business Writing
Write Like a Pro – The Business Writing Course – assist2hirelearning
Ways to answer interview questions
Improve your Interviewing Skills – assist2hirelearning
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