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    • Home
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    • Home/
    • Customer Support Specialist (Remote)

    Customer Support Specialist (Remote)

    By New Hire New Hire
    25May, 2022
    • Anywhere
    • Posted 9 months ago

    We are looking for a Customer Support Specialist (Remote) who is excellent at problem-solving while maintaining a human approach to customer support. The ultimate goal of the candidate will be to provide positive customer experiences by enhancing relationships.

    The projects we work on are the world’s #1 mobile and web products in the Health & Fitness and Edutainment categories.

    Location: Work from Anywhere

    Classifications: Remote Full-Time

    Customer Support Specialist remote

     Responsibilities of a Customer Support Specialist (Remote) :

    • Listen to customer complaints and provide adequate solutions for their problem via phone or email.
    • Provide feedback on App Store and Google Play.
    • Provide detailed information about the products and services offered to the customers.
    • Report on technical issues and share user feedback with other teams (product team, QA, marketing team).
    • Conduct customer interviews.
    • Update the customer support knowledge base.

    Requirements:

    • Fluent written and spoken English.
    • Ability to tailor communication tone and strategy to specific situations
    • Understanding of bug and feature request tracking & reporting procedures.

    Would be a plus :

    • Fluent in a 2nd language. 
    • Experience with Zendesk, Intercom, Jira, or other customer service software. 
    • Experience in a similar position. 

    Other skills:

    • Attentive to details
    • Tech-savvy
    • Used to working in a fast-paced environment

    Available shift options:

    Day shifts:

    • Mon – Fri, 06:00-14:00
    • Mon – Fri, 14:00 – 22:00
    • Sat – Wed, 06:00-14:00
    • Sat – Wed, 14:00 – 22:00
    • Wed – Sun, 06:00-14:00
    • Wed – Sun, 14:00 – 22:00

    Evening shifts:

    • Mon – Fri, 17:00 – 01:00
    • Sat – Wed, 17:00 – 01:00
    • Wed – Sun, 17:00 – 01:00

    Night shifts:

    • Mon – Fri, 22:00 – 06:00
    • Mon – Fri, 01:00 – 09:00
    • Wed – Sun, 22:00 – 06:00
    • Wed – Sun, 01:00 – 09:00

    What we offer:

    • 100% remote work: work from anywhere, so you don’t have to spend time on a long commute
    • Fixed schedule: choose a shift that suits your lifestyle best, with no shift switching
    • Personal and professional development: you’ll have access to a corporate library, online learning platforms, and training to help your professional growth. You will also be provided with regular feedback and coaching for personal growth.
    • Healthy work environment: despite working remotely, we strive to build close and trusting relationships in our team by creating a supportive and friendly environment
    • Days off: we offer paid annual leave (20 work days) and sick leave (30 work days).
    • Competitive compensation.

    Apply on the company website : https://welltech.breezy.hr/p/5d44e9cea1aa-customer-support-specialist/apply

    To apply for this job please visit welltech.breezy.hr.

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