Customer Support Specialist (Remote)

We are looking for a Customer Support Specialist (Remote) who is excellent at problem-solving while maintaining a human approach to customer support. The ultimate goal of the candidate will be to provide positive customer experiences by enhancing relationships.

The projects we work on are the world’s #1 mobile and web products in the Health & Fitness and Edutainment categories.

Location: Work from Anywhere

Classifications: Remote Full-Time

 Responsibilities of a Customer Support Specialist (Remote) :

• Listen to customer complaints and provide adequate solutions for their problem via phone or email.
• Provide feedback on App Store and Google Play.
• Provide detailed information about the products and services offered to the customers.
• Report on technical issues and share user feedback with other teams (product team, QA, marketing team).
• Conduct customer interviews.
• Update the customer support knowledge base.

Requirements:

• Fluent written and spoken English.
• Ability to tailor communication tone and strategy to specific situations
• Understanding of bug and feature request tracking & reporting procedures.

Would be a plus :

• Fluent in a 2nd language. 
• Experience with Zendesk, Intercom, Jira, or other customer service software. 
• Experience in a similar position. 

Other skills:

• Attentive to details
• Tech-savvy
• Used to working in a fast-paced environment

Available shift options:

Day shifts:

• Mon – Fri, 06:00-14:00
• Mon – Fri, 14:00 – 22:00
• Sat – Wed, 06:00-14:00
• Sat – Wed, 14:00 – 22:00
• Wed – Sun, 06:00-14:00
• Wed – Sun, 14:00 – 22:00

Evening shifts:

• Mon – Fri, 17:00 – 01:00
• Sat – Wed, 17:00 – 01:00
• Wed – Sun, 17:00 – 01:00

Night shifts:

• Mon – Fri, 22:00 – 06:00
• Mon – Fri, 01:00 – 09:00
• Wed – Sun, 22:00 – 06:00
• Wed – Sun, 01:00 – 09:00

What we offer:

• 100% remote work: work from anywhere, so you don’t have to spend time on a long commute
• Fixed schedule: choose a shift that suits your lifestyle best, with no shift switching
• Personal and professional development: you’ll have access to a corporate library, online learning platforms, and training to help your professional growth. You will also be provided with regular feedback and coaching for personal growth.
• Healthy work environment: despite working remotely, we strive to build close and trusting relationships in our team by creating a supportive and friendly environment
• Days off: we offer paid annual leave (20 work days) and sick leave (30 work days).
• Competitive compensation.

Apply on the company website : https://welltech.breezy.hr/p/5d44e9cea1aa-customer-support-specialist/apply