Customer Support Expert Vacancy at J.D. Power and Associates
The company is looking for a customer service professional who exceeds clients’ expectations, from product and service questions to order processing.
Brief
J.D. Power is a leading provider of consumer insights, advisory services, and data and analytics worldwide.
It has been providing insightful industry intelligence on customer interactions with brands and goods for more than 50 years. It is a pioneer in using big data, artificial intelligence (AI), and algorithmic modelling capabilities to understand consumer behaviour.
The world’s most successful companies trust J.D. Power in various industries to guide their customer-facing strategy.
To ensure customer satisfaction, you should aid in researching issues that develop and resolve conflicts resulting from consumer complaints.
To ensure customer satisfaction, you should aid in researching issues that develop and resolve conflicts resulting from consumer complaints.
Also, to be effective as a customer service representative, you must stay updated on product and service requirements and establish positive client relationships.
Finally, a great Customer Support Representative must provide excellent customer care and successfully connect with customers.
Location
Remote
Job Description
- Develop relationships with dealers over the phone.
- Communicate with Dealers via telephone and email.
- Ability to work both individually and as part of a team
- Superior time management and organizing abilities
- Educate dealers on crucial aspects of their digital program.
- Guide dealers on program solutions such as websites, digital advertising, SEO, and reputation management.
- Resolve problems with products and providers.
- Support Dealers with program enrollment via the portal; resolve billing concerns.
- Analyze data for critical insights.
- Manage a large number of jobs promptly.
- Provide suggestions for program enhancements.
- Assist with any other ad hoc projects that arise.
- Help users in accessing and comprehending Google Analytics or Adobe data and analytics and the data warehouse.
Key Requirements
- The potential candidates should have one year of relevant industry experience.
- Previous customer service experience.
Soft Skills
- Strong interpersonal communication skills.
- Leadership skills.
- Problem-solving skills.
- Critical skills.
- Attention to detail.
- Must be intelligent and resourceful.
- Self-motivated.
- Emotional intelligence.
- Result-driven.
- Organizational skills.
- Technology savvy.
- Adaptability skills.
- Persuasive skills.
Technical Skills
- Excellent writing skills.
- Analytical Skills.
- Experience working with various computer programs.
- Must be able to work with a wide range of software technologies.
- Knowledge in collecting and analyzing clickstream data using data layers, analytics platforms (GA/Adobe), and tag management systems (GTM/Adobe).
Qualifications
- Possess a Bachelor’s degree.
Application Deadline
Not Specified
Method of Application
Interested and qualified candidates should click the link to apply: https://www.jdpower.com/business/careers/jobs/customer-support-specialist-4
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To apply for this job please visit www.jdpower.com.