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    • Home
    • About
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      • Paid & Free Courses
      • More Links
    • Blog
      • Zoom Classes
      • CV Writing
      • Interview Tips
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        • Canva
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    • Home/
    • Customer Service Representative Needed in Lagos

    Customer Service Representative Needed in Lagos

    By Kunle Sanusi
    30Aug, 2021
    • Full Time
    • Lagos
    • Posted 1 year ago

    Customer Service Representative needed in Lagos.

    The company is looking to recruit a customer service representative to handle consumer questions and complaints. You’ll be in charge of processing orders, making changes, and escalating complaints through various channels. 

    To succeed in this position, you must remain calm when dealing with irate consumers and have prior computer skills.

    Location

    Lagos

    Job Description

    • We are looking to hire a detail-oriented individual who is willing to learn and be dedicated.
    • Handle consumer questions and complaints.
    • You’ll be in charge of processing orders, making changes, and escalating protests through various channels. 

    Key Responsibilities

    • Follow-up on loan repayment.
    • Answer questions from customers and handle any loan-related difficulties.
    • Comply with all applicable laws and regulations.
    • Create a case-by-case recovery approach to reduce the number of non-performing loans owing to customers.
    • Sending out reminder notices, statements and promptly keeping track of debt collection.

    Key Requirements

    • Entry-level or Less than one year of experience.
    • Sound Risk Management experience.
    • The candidate should have good knowledge of Lagos Island and the Mainland.
    • The candidate must reside around Ikeja.

    Soft Skills

    • Strong verbal communication skills.
    • Enthusiastic and highly focus.
    • Excellent team spirit.
    • Teamwork and Leadership skills.
    • Customer Oriented Mindset.

    Technical Skills

    • Proficiency in Computer Operation.
    • The candidate should have the ability to recover loans in large volumes.
    • Proficiency in Microsoft Office Tools.
    • Excellent writing communication skills.

    Qualifications

    • The candidate should have a minimum of S.S.C.E qualification.

    Salary

    • We have a standard promotion and salary increase plan.

    Application Deadline

    • Not specified

    Working Hours

    9:00am – 6:00pm

    One hour break at noon

    Work every Monday – Saturday.

    Interested and qualified candidates should submit their CV to:

    nikeola00@gmail.com

    Recommended training programme

    Get trained before you apply for this job. Register for the following courses to qualify for this job vacancy:

    1. Virtual Customer Service Course
    2. Soft Skills Training 
    3. Business Writing  
    4. How to answer interview questions

    To apply for this job email your details to nikeola00@gmail.com

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