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    • Home
    • About
    • Courses
      • Paid & Free Courses
      • More Links
    • Blog
      • Zoom Classes
      • CV Writing
      • Interview Tips
      • Writing Effectively
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        • Canva
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    • Home/
    • Customer Service Representative Needed in Lagos

    Customer Service Representative Needed in Lagos

    By Kunle Sanusi
    08Oct, 2021
    • Full Time
    • Lagos
    • Posted 1 year ago

    A reputable company is recruiting qualified customer service representatives to manage customer queries and complaints.

    The potential candidate will also process orders and modifications.

    To be successful in this role, you must have excellent customer service.

    Location

    Lagos

    Key Requirements

    • Maintain a cheerful, compassionate and professional demeanour toward consumers.
    • Respond to customer inquiries immediately. 
    • Customer issues are acknowledged and resolved.
    • Use several channels to communicate with customers.
    • Ensure client happiness and excellent service
    • Process orders, paperwork, applications and requests through the department.
    • Document customer interactions, transactions, comments and complaints.
    • Communicate and coordinate with coworkers.
    • Manage a group of customer service reps who are new to the company.

    Key Requirement

    • Previous experience working in a similar role.

    Soft Skills

    • Strong interpersonal communication skills.
    • Leadership skills.
    • Attention to detail.
    • Result oriented.
    • Problem-solving.
    • Emotional intelligence.
    • Persuasive skills.
    • Ability to work as a team player.

    Technical Skills

    • Excellent writing skills.
    • Customer service.
    • Proficiency in Microsoft Office tools.

    Qualifications

    • Applicants must possess an HND or B.Sc Degree.

    Application Deadline

    7th November 2021.

    Customer Service Representative needed in Lagos

    How to Apply

    Interested and qualified candidates should send their Application and CV to: thbtimes@gmail.com with “Female Customer Service Officer” as the email’s subject.

    Recommended training programmes:

    Get trained before you apply for this job. Register for the following courses to qualify for this job vacancy:

    Soft Skills Training

    Soft Skills Training – Leading through Influence – assist2hirelearning

    Business Writing

    Write Like a Pro – The Business Writing Course – assist2hirelearning

    Ways to answer interview questions

    Improve your Interviewing Skills – assist2hirelearning

    To apply for this job email your details to thbtimes@gmail.com

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