Customer Service Executive in Lagos

7Eleven Consultancy services is a company that specializes in running full HR services in a consulting role. The Company renders services such as recruitment, organization development, payroll management, training, etc. The company is recruiting to fill the position of a Customer Service Executive in Lagos. The role a customer service executive plays in ensuring all customers receive exceptional care is very vital to a company’s business and word-of-mouth reputation. While the responsibilities of this role may vary from one type of organization to another, playing a leadership role in advancing service levels will be expected of the candidate.

Location: Lagos

Responsibilities of a Customer Service Executive in Lagos:

• Maintaining a very warm, welcoming, and professional attitude toward customers at all times.
• Communicating with customers through various channels and solving every issue they have.
• Responding promptly to customer inquiries.
• Acknowledging and resolving customer complaints.
• Understanding every detail of our products inside and out so that you can always answer customers’ questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Supervising a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Requirements:

• High School Diploma, General Education Degree, or equivalent
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.

Other Skills:

• Leadership skills
• Organizational skills
• A mind for recruiting
• Training experience
• Negotiating skills
• Empathy
• Patience