- Full Time
Ison Xperiences is a multi-faceted corporation based in Ibadan, Nigeria’s ancient capital. It offers outstanding customer service.
The company outstanding services to our various clients have demonstrated our commitment to service and productivity.
It is looking to recruit a skilled customer care executive to lead a team of representatives to provide excellent customer care and after-sales support.
The hired candidate will develop policies and procedures and oversee the team’s customer service.
Furthermore, the potential candidate will select employees during the hiring process and ensure that all clients receive a consistent level of care.
To be successful as a customer care executive, you must have excellent interpersonal and communication skills and a professional look to be an effective customer service representative.
- Contact with debtors and interact with them.
- Plan strategies to recover the debt.
- Recognize the factors that contribute to late payments.
- Resolve any outstanding invoices.
- Keep track of any debts that are past due.
- Negotiate payment plans and payoff deadlines.
- Observe the call script and the call centre’s policies.
- At least 0 – 1 year relevant work experience.
- Excellent communication skills.
- Problem-solving skills.
- Good negotiation skills and persuasion.
- Empathy and sympathy.
- Good listening skills.
- Attention to detail.
- Great time management skills.
- Good customer services skills.
- Excellent writing skills.
- Analytical skills.
- Proficiency in Microsoft Office tools.
- Interested candidates should possess a minimum of N.C.E qualifications.
N20,000 to N150,000 monthly.
11th November 2021.
How to Apply
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