Call Center Representative

A mid-sized regional general practice law firm that serves an international legal service plan needs an experienced Call Center Representative. 

Responsibilities of a Call Center Representative.

• Managing inbound and outbound contacts, as well as de-escalating situations with unhappy customers.
• providing patient assistance and support.
• guiding callers through troubleshooting.
• supporting company compliances and protocols.
• processing timely referrals to referral attorneys within our network database.

Requirements  of a Call Center Representative.

• Communicate effectively both verbally and in writing.
• Excellent active listening abilities
• Patient and empathic.
• Strong organizational and time management abilities.
• Working in a fast-paced atmosphere is not a problem for you.
• Literacy on the computer
• Adaptability and flexibility are essential qualities.
• Interpersonal skills that are second to none.
• Must be capable of multitasking.

Job Type: Full-time

Hourly Pay: $15.00

Hours: Monday-Friday (35 hours per week)

Ability to work remote: Yes

All interested candidates should click HERE to apply