INDOOR SALES SUPERVISOR IN LEKKI
Our client has been operating in various parts of Nigeria for the last four decades in the automobile parts industry. To grow its operations, it is looking for a results-driven Indoor Sales Supervisor responsible for implementing and managing all initiatives to support the sales in her branch. The indoor sales supervisor in Lekki will specifically focus on coaching and training a team of sales trainees within an aggressive time frame.
Job Responsibilities of a Sales Supervisor in Lekki:
-Set performance goals and deadlines that fit the company’s goals and vision.
-Communicate with subordinates.
-Organize workflow and ensure the staff understands their delegated tasks.
-Provide ongoing coaching, training, and motivation to team members to achieve sales and meet monthly branch sales targets.
-Maintain excellent service standards.
-Achieve productivity and engagement.
-Respond efficiently to customer inquiries and strive for high customer satisfaction.
-Ensures smooth and accurate customer processing.
-Live the brand mission, vision, and values.
-Drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to customers’ needs.
-Handle customer escalations and problem resolutions in person and on the phone.
-Ensures smooth and accurate customer processing.
-Monitor employee productivity.
-Provide constructive feedback and coaching.
-Report on operational performance and make recommendations.
-Reward and promote team/staff based on performance.
Job Requirements of a Sales Supervisor in Lekki:
-BSc in sales/marketing, business administration, or related field.
-Possess experience in retail sales, customer service, or related.
-Proven working experience as a supervisor or related field.
-Proven sales experience.
-Ability to work in a fast-paced environment.
-Excellent negotiation and consultative sales skills.
-Effective communication skills.
-Exceptional customer service skills.
Soft Skill of a Sales Supervisor:
- Communication skill.
- Decision-making skill.
- Interpersonal skill.
- Time management.
- Conflict resolution.
- Problem-solving skill.
- Critical thinking.
- Great team player.
Technical Skills of a Sales Supervisor:
- Project management
- Data analysis.
- Business management.
- Conflict resolution.
- Analytical skills.
- Exceptional customer service skills.
- Adequate knowledge of Microsoft Office Tools.
- Excellent writing skills.
