Course Content
Total learning: 28 lessons / 9 quizzes
Time: 2 days
Get skilled to be a Virtual Agent
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Learn Why! Virtual Agents are in Demand.
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Duties & Responsibilities
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Focus on the Customer
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Essentials of a Virtual Customer Service Agent
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Chat/Social Media Etiquette
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Email Etiquette
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More Tips
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Phone Skills
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Interview Skills: It's Time to Get a Job
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Additional materials to read
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How to Use Zoom
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Lesson 112.1
How to Use Hootsuite
Learn how to easily integrate all your social media accounts into one platform-Hootsuite.
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Lesson 113.1
Plan Your Day-to-Day Activities Using Google Calendar
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Lesson 114.1
How to Use Google Docs
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Google Word15.1
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Google Slides15.2
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Google Forms15.3
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Google Sheets15.4
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Google Drive15.5
Final Quiz to earn your certificate
You must score 80% to earn a certificate at the end of this course
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